BigSam Events

Frequently asked questions

Everything you need to know about booking with us. Can't find your answer? Contact us.

How do I book a package?

Browse our packages, pick the one that fits your event, adjust the included items to your taste, then book online. You can secure your date with a deposit or pay in full.

What payment methods do you accept?

We accept card and mobile money payments securely through Paystack. You'll receive a confirmation once your payment goes through.

Do I have to pay the full amount upfront?

No. You can secure your booking with a deposit and settle the balance two weeks before your event. The deposit percentage is shown on each package.

Can I change my package after booking?

Yes — contact us and we'll adjust the details with you. Changes may affect the price depending on what's added or removed.

What happens if I cancel my booking?

Please see our Terms of Service for the cancellation and refund policy, or contact us and we'll walk you through it.